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Be Part of the
CHANGE

Sol Plaatje Local
Municipality Smart Prepaid Electricity
Meter Roll-out

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The adoption of Smart metering is one of the latest initiative by the Sol Plaatjie Municipality to modernise its electricity infrastructure.

This has been made possible through grant funding from National Treasury as part of the RT29 transversal contract. In partnership with Macrocomm, Ontec and Vodacom, the municipality is leading the charge, playing a key role in upgrading outdated electricity meters to a smarter, more efficient system. This project not only represents a significant technological leap, but also promises to improve municipal revenue collection, protect existing income streams and enhance overall revenue management.


The conversion to smart metering brings numerous benefits for both the municipality and its residents. For one, the upgrade in infrastructure provides greater visibility into electricity usage, resulting in more accurate billing and a more streamlined utility management process. Smart meters also serve as a powerful tool against electricity theft through the bypassing of meters, a persistent issue in many regions. Ghost vendors and other illegal activities that divert funds meant for the municipality can be swiftly identified and mitigated through this advanced technology, ensuring that the municipality collects revenue to improve service delivery.


As part of this modernisation, smart metering ensures that billing is both accurate and transparent, allowing residents to pay for exactly what they consume while giving the municipality a clearer picture of its income. This, in turn, bolsters the municipality’s ability to collect revenue more effectively and prevents the kind of financial mismanagement that has plagued other areas. With the enhanced ability to track usage and prevent tampering, municipalities can protect their revenue while delivering a reliable service to their communities.


A key element of this project is the focus on data integrity. This data allows municipalities to make informed decisions about utility management and identify areas for improvement. We will be updating the customer data through this process.


However, the success of a project like this goes beyond technology. It requires strong collaboration between the private sector, government entities and the community. Change management is key to addressing concerns from residents about the impact of these new systems. With open communication and co-ordinated efforts, municipalities can implement smart meters without causing disruption to their residents' daily lives, ultimately gaining their support in the long run.


The community further benefits from our skills transfer and localised job creation programmes. 
As South Africa continues to face challenges with its national grid, the importance of smart metering becomes even more apparent. With every smart meter installed, municipalities take a step towards stabilising the grid and reducing crime. The process is simple, safe and effective, offering a clear path to revenue protection and enhancement. By embracing these technologies and working together, the people of South Africa will enjoy an improved quality of life, municipalities will see financial stability and the national grid will benefit from reduced strain. In essence, it’s about keeping the lights on, one smart meter at a time. 

Please provide us with the following details and our office will make contact with you to arrange a time for the installation. Please accommodate us with times when we make contact as we have a very tight deadline to complete this phase of the project.

Type of Residence
House
Complex
Flat
Occupant
Owner
Tenant
Type of Account
Prepaid
Post Paid
  • 1. What is the Smart Metering Project?
    The Smart Metering Project is an initiative to replace traditional electricity meters with advanced smart meters to help residents track energy consumption efficiently, improving energy management and cost savings.
  • 2. What are smart meters, and how do they work?
    Smart meters are digital devices that accurately measure and monitor electricity usage. They help residents manage energy usage better
  • 3. When will the installation of smart meters begin?
    Installation have begun, with teams working systematically through neighbourhoods for a smooth rollout. There is a firm end date of January 2025 at which time all installations will stop. There are a limited number of meters available so it is important to register your interest early.
  • 4. Who will be installing these smart meters?
    Authorised installers from Sol Plaatje Local Municipality will perform all the installations. All installers will have municipal ID for your security.
  • 5. Will I be charged for the new smart meter?
    No, the smart meter installation is free for residents as part of the municipal initiative, with no charges.
  • 6. Do I need to be home during the installation?
    Yes, it’s helpful if someone is home to grant access to the existing meter.
  • 7. Can I book an appointment with the installers?
    Yes you may register your interest here and the team will contact you to finalize the appointment
  • 8. How will I know that the installer is an official representative?
    Installers will carry municipal ID badges and wear identifiable uniforms. If you’re unsure, verify their identity by contacting the municipality at [080 122 9010].
  • 9. Will there be a power outage during the installation?
    Yes, there will be a power interruption of up to 2 hours while the old meter is removed and the new smart meter installed.
  • 10. What are the benefits of using a smart meter?
    Benefits include accurate, real-time tracking of electricity usage, no need for manual readings, easier energy management to save on costs, and quicker identification of faults in your energy supply.
  • 11. How can I monitor my electricity usage with a smart meter?
    After installation, you will receive information on accessing your usage data through an online portal or mobile app, as provided by Sol Plaatje Local Municipality
  • 12. Who should I contact if I have questions or concerns?
    Contact [082 122 9010] for any inquiries or concerns regarding the installation
  • 13. What should I do if I experience issues with my smart meter after installation?
    For any issues, contact our customer service at [082 122 9010]. Support is available to resolve any problems promptly.
  • 14. Is my information secure with a smart meter?
    Yes, your data is secure. Smart meters follow strict privacy and data security protocols to protect your information.
  • 15. I am a tenant. Do I need to notify my landlord? Do they need to give permission for the installation?
    Yes, it’s a good idea to inform your landlord of the upcoming installation. Although the installation does not require a payment from the property owner, it helps to maintain transparency. Check your lease or discuss with your landlord if unsure.
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